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Neglect

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Upcoming changes to the Front Door - now known as Family Connect

Family Connect
Changes to Our Children and Families Front Door
Starting from 3rd March 2025, Children and Families Front Door will be called Family Connect.
 
Key Changes:
  • No More Written Referrals: Family Connect will no longer accept written referrals, except from emergency services.
  • Focus on Conversations: Family Connect will prioritise conversations with professionals and families to provide earlier support.
This change is part of Warwickshire's new approach, which aims to build on the strengths of families and communities, ensuring the right support is given at the right time.
 
About Family Connect:
  • Early Support: Family Connect is designed to support children as early as possible. When concerns are raised, we will ensure they are directed to the right services immediately.
  • Best Practice Approach: This model is based on best practice and is used by several other local authorities.
  • Information and Guidance: Family Connect will provide information, advice, and guidance to professionals.
  • Accepting Referrals: We will accept referrals from both professionals and the public if there are concerns that a child may be at risk of significant harm, in need, or has more complex needs.
How to Make Referrals: From 3rd March 2025, for all new referrals, professionals and the public should call Family Connect on 01926 414144 and follow the options to get the appropriate response.
 
Information Required for a Comprehensive Referral:
  • Child Details: All known details about the child.
  • Family Composition: Including siblings and, if possible, extended family members and anyone important in the child’s life.
  • Nature of Concern: The nature of the concern and its immediacy.
  • Previous Support: Details of any work/support provided to the child or family to date.
  • Parental Notification: Whether parents/carers have been informed of the concern. Consent from the parent/carer is required unless it places the child at further risk.

Warwickshire Contextual Safeguarding

Contextual Safeguarding involves keeping children safe outside of their homes. It can include child exploitation and other forms of harm. 

Champions

The purpose of the Contextual Safeguarding Champion role is to:

• Be a key contact for staff within an organisation/department to go to for support and advice in relation to contextual safeguarding and extra familial harm.

• Be a key contact to share updates, resources and examples of good practice.

• To raise awareness, disseminate resources and information in relation to contextual safeguarding and extra familial harm within their organisation.

• To be curious about missing episodes where these are identified alongside other contextual safeguarding and extra familial harm indicators.

Champions will receive free training opportunities, networking, and access to resources. The aim is that each organisation (service area within larger organisations) to have a Contextual Safeguarding Champion.

 

To become a Contextual Safeguarding Champion, please complete the referral form below: 

Contextual Safeguarding Champions Referral Form

 

For further information regarding the Contextual Safeguarding Champions Network, please see the leaflet in the link below.

Contextual Safeguarding Champions Network

 

Meetings

Warwickshire Safeguarding, through the development work of the Exploitation Subgroup, are launching Local Contextual Safeguarding Meetings.

The purpose of Local Contextual Safeguarding Meetings (LCSM) will be a forum to discuss young people or groups of young people where the current interventions and risk management processes are not reducing harm and risk. This will also be an opportunity for emerging concerns around contexts to be brought to this meeting, and multi-agency plans to reduce harm developed.

Further to this, a Contextual Safeguarding Operational Group (CSOG) has been launched.  These meeting will be the arena to escalate any young people/groups of young people or contexts that need further discussion following initial discussion at the Local Contextual Safeguarding Meeting.

The CSOG will play a key role in having an oversight of extra-familial harm (EFH). The group will also maintain its function of building county wide intelligence to inform local contextual safeguarding interventions.

The CSOG exists to provide strategic and operational oversight of multi-agency responses to ensure cohesive county-wide focus for those children and young people affected by extra-familial harm.

Any queries regarding this process can be directed to This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Referrals to LCSM

Note: This form should NOT to be used as an alternative referral pathway for a child concern. Agencies should refer to the Warwickshire Safeguarding Partnership Procedures and make a referral to the Children & Families Family Connect in appropriate circumstances.

Young people who are aged 11-18 where there are concerns of extra-familial harm, who are generally open to children’s services (including Youth Justice) and receiving an intervention that is not reducing the harm and risk they are exposed to. Children and young people who are not open to children’s services will also be considered, however note this is not an alternative referral pathway to Family Connect.


Professionals can also refer groups of young people, places and spaces of concern via the referral form. These may not be open children to children’s services.

The link to the Contextual Safeguarding Meeting Referral Form is below:

Local Contextual Safeguarding Meeting Referral Form

 

Further Information:

Regional Procedures - Exploitation Tools and Pathways

Child Exploitation

All age informtation on exploitation

Child Exploitation Awareness Day 2024

 

Preventing Abusive Infant Head Trauma with ICON

Research tells us that persistent crying in babies is a potential trigger for some parents/caregivers to lose control and shake a baby. It also shows that around 70% of babies who are shaken are shaken by men. So, any prevention programme should include male caregivers and use the best opportunities to reach them as well as support all parents/caregivers with information about crying and how to cope with a crying baby.

ICON was created to help prevent abusive head trauma for infants and is an evidence-based programme consisting of a series of brief ‘touchpoint’ interventions that reinforce the simple message making up the ICON acronym.

 

 

I- Infant crying is normal and will stop. Babies start to cry more frequently from around 2 weeks of age. The crying may get more frequent and longer. After about 8 weeks of age, babies start to cry less each week.

 

 

C – Comfort methods can sometimes soothe the baby and the crying will stop. Think about:

  • Are they hungry
  • Are they tired
  • In need of a nappy change

Try simple calming techniques such as singing to the baby or going for a walk. Comforting Your Baby

 

 

O – It’s OK to walk away if you have checked the baby is safe and the crying is getting to you. After a few minutes when you are feeling calm, go back and check on the baby.

 

Parent Relaxation Techniques

 

 

 

N – Never, ever shake or hurt a baby. It can cause lasting brain damage or death. If you are worried that your baby is unwell contact your GP or call NHS 111.

 

 

Parents and carers should always be encouraged to speak to their family, friends, GP, health visitor or midwife if they need support.

There are 5 key touchpoints where the ICON message can be shared/reiterated by professionals:

 

 

 

Where and when: Hospital/Home based following birth and prior to discharge.  Research shows this is where the message is more likely to reach men.

Who delivers the touchpoint? Midwives, anyone from the midwifery team, maternity unit volunteers.  It is mainly midwives who prefer to deliver this touchpoint when they discharge the mother and baby from hospital or following a home birth. 

Resources: This includes the provision of the leaflet or the easy-read version and a simple script to get the conversation started is also available.  It usually takes midwives about 6 – 8 minutes to deliver this touchpoint.

If the baby was premature and is being discharged from the Neonatal Unit, the Neonatal team should deliver this touchpoint using the ‘premature baby’ ICON leaflet or the easy-read version.

 

 

 

Where and when: Within the first 10 days, post-discharge, at home.

Who delivers the touchpoint? Community Midwife

Resources: This is a reminder of the ICON basic message, and no resources are necessarily needed.  The midwife may choose to show the parents/carers the ‘Infant crying is normal’ infographic to help reinforce this point. The normal crying curve is also a good resource to help the discussion.

 

 

 

Where and when: Within the first 14 days, the first visit at home by a Health Visitor.

Who delivers the touchpoint? Health visitor

Resources: This is a reminder of the ICON basic message and no resources are necessarily needed.  The Health Visitor may choose to show the parents/carers the ‘Comfort methods can help’ infographic.  A really useful resource that might be used is the ‘Crying Plan’ which could accompany a discussion exploring how the parent/carers are prepared for the rise in crying that is imminent.

 

 

Where and when: Around the 3-week period

Who delivers the touchpoint? Health visiting team

Resources: This isn’t normally a time when Health Visitors are routinely in touch with a family but it is a good time to check in with families that they are coping with the possible increase in crying from their baby and are coping.  Some areas are choosing to raise the topic opportunistically at clinics whilst others are proactively sending text messages to both parents/carers as a reminder.

 

 

 

Where and when: At the routine 6/8 week check at the GP surgery

Who delivers the touchpoint? GP and this is sometimes supported by Practice Nurses.

Resources: This is the time the increase in crying is likely to become noticeable.  A reminder of the ICON basic message, provision of the leaflet or easy easy-read version is useful at this point.  GPs are asked to structure their session using the questionnaire included on the members portal.  Although this is a defined touchpoint, many GP practices are using other opportunities during contact with men and women presenting to the surgery who are caring for babies who are crying a lot, to remind them of the ICON message.

 

 

These are additional touchpoints supported by ICON resources that any practitioner can deliver:

Opportunistic: Any professional involved with babies can provide opportunistic support/advice using the free resources available on ICON’s website.

Antenatal: This is another good opportunity to engage men in a conversation about normal crying and how to cope with it. It can be delivered by midwives, health visitors or GPs, practice nurses, nursery staff who are aware a new baby is expected etc. Describing Barr’s crying curve and explaining the basic message is often well-received at this point.

Schools: ICON resources include a PSHE (Personal, social, health and economic education) lesson plan and materials designed by teachers for 14 – 16-year-olds. Some of these pupils will have siblings who are babies, may babysit or may soon become or are already parents. The purpose of this lesson is to enhance the public health messaging around the normal crying behaviour of babies, when and where to seek help and advice and the dangers of shaking a baby. It can be delivered by teaching staff or health professionals.

 

Other useful links and support networks for parents and carers

 

DadPad: An essential guide for new dads, developed with the NHS

NHS: Advice on soothing crying babies

Cry-sis: Support for parents and carers with crying and sleepless babies

Brazelton Centre UK: Information on baby communication

Child Accident Prevention

Many accidents are a part of growing up and children need to explore and experiment within their environments. Minor accidents can be part of an active, healthy childhood.

However, did you know that accidents are the leading cause of death and serious injury in children and young people. Sadly, many of these accidents can be prevented and the solution is often something that can become part of a daily routine.

For some children involved in serious accidents, the outcome can have a lasting impact on their health and alter the course of their lives forever. Furthermore, the family and friends around the child can experience trauma, pain and guilt that can last for years, if not a lifetime.

What might make a child more at risk of an accidental injury?

Children can be at a greater than average risk of injury from accidents if they:

  • Are under the age of 5 years (under-5s are more likely to be injured by accidents within the home).
  • Are over the age of 11 (over-11s are more likely to be injured in accidents relating to roads and traffic).
  • Have a disability or impairment (physical or learning).
  • Live within a family on a low income.
  • Live in a single parent household.
  • Live in accommodation which potentially puts the more at risk, including factors such as multiple occupied housing and social and privately rented housing.

What can professionals do?

Professionals can make a real difference to child safety and even save lives by doing something that might seem small, such as speaking about a particular issue or educating parents and carers they are working with about risks inside or outside the home where accidents may happen.

Below is a selection resources that can be shared with parents and carers and used to support professionals to have conversations to highlight the risks of accidents occurring in and out of the home:

Did you know?

  • 95% of all childhood burns and scalds happen at home. Most are caused in the day-to-day situations that many parents don’t anticipate, like children reaching a hot drink or grabbing hair straighteners.
  • Young children don’t automatically pull away from something that’s burning them.

Safe from burns fact sheet*

Burns and scalds

Did you know?

  • Each day around 40 under-5s are rushed to hospital after choking on something or swallowing something dangerous. Food is the most likely cause, but small objects and toys can also be risky for young children.
  • 30 babies and toddlers have died from blind cord strangulation in the last 15 years.
  • Asphyxia (which also includes choking and strangulation) is the third most common cause of child accident deaths in the UK. Most of these accidents happen to children under 5.

Choking, strangulation, and suffocation fact sheet*

Choking

Strangulation

Suffocation

Did you know?

  • Because of the heights of children and dogs, children are more likely to be bitten on the head and face area (76 per cent bites to lips, nose, or cheeks), and therefore suffer more serious, life-threatening injuries than adults who are bitten (10 per cent bites to head or neck)
  • Any breed of dog can pose a risk of causing an injury to a person, however there are four breeds currently outlawed in the UK, these include: Pit Bull Terrier, Japanese Tosa, DogoArgentino and Fila Brasileiro.
  • Any dog with even the mildest temperament can bite in any given situation and children are often bitten by dogs they know within their own home or those of family members and friends

Dogs and Children: CAPT's top tips to keep them safe and happy together

Child safety around dogs - Fact Sheet

Your dog and a new baby - Fact Sheet

Did you know?

  • Every day, 45 children under five are admitted to hospital following a serious fall. Stumbles are to be expected, but more serious falls which lead to head injuries can have a lifelong impact.
  • Falls are one of the most common causes of childhood accidents.
  • Falls are also a serious risk for older children. Each year, around 27,000 children aged 5-14 are admitted to hospital after a fall.

Free from falls fact sheet*

Falls

Did you know?

  • Last year, 215 people lost their lives due to a fire at home. Many of these tragedies could have been prevented.
  • You are 8 times more likely to die from a fire if you don't have a working smoke alarm in your house.
  • The simplest and most effective way to prevent death and injury from house fires is to have a working smoke alarm on every level of the home.

Fire safe families fact sheet*

Fire safety

Warwickshire Fire and Rescue Service (WFRS) provide free safe and well visits (previously called a home fire safety check) to help people stay safe and reduce the risk of fire in the home.

During the visit WFRS will provide fire safety advice, check that smoke alarms are working and replace/install new ones if needed.
If you would like to apply for a safe and well visit or would like further information on fire safety, visit: www.warwickshire.gov.uk/firesafety

Did you know?

  • Child-resistant tops and strip and blister packs for tablets help to slow children down but they are not childproof.
  • Swallowing medicines, like everyday painkillers that you might keep in your handbag or bedside cabinet, is the most common way for children to be poisoned.
  • The detergent capsules and concentrated liquids under the kitchen sink can harm children too – they can cause accidental poisoning but also squirt into the eyes and cause damage. The capsules come in boxes that aren’t child-resistant.

Prevent poisoning fact sheet*

Poisoning

E-Cigarettes

Did you know?

  • More than half of serious accidents happen between 3pm and 7pm, coinciding with after-school hours.
  • Children find it difficult judging the speed and distance of traffic until they’re at least 8 years old.
  • Accidents peak around age 12 when children are starting to make independent journeys, such as walking to school alone.
  • Children and young people are 3.5 times more likely to die if hit by a car doing between 30-40 mph.

Safe around roads fact sheet*

In car safety

Pedestrian safety

Did you know?

  • A drowning child can’t speak or control their arms. They slip quietly under the water.
  • At home, younger children are most likely to drown in the bath or garden pond.
  • Babies drown silently in as little as 5 cm of water.
  • Older children can still get into difficulties when swimming in open water, beaches and public swimming pools. They may over-estimate how strong a swimmer they are or under-estimate risks in the sea or open water.

Watch out in water fact sheet*

Drowning

Warwickshire Fire & Rescue Service are urging people to take extra care while walking or playing near frozen bodies of water. Whilst the lake or body of water may look frozen, it may not be solid enough to hold any weight and in situations involving pets, where people go in to rescue them, or children who may not see the dangers present, the situation can quickly change.

Warwickshire Fire and Rescue Service are encouraging parents and carers to talk to children about the dangers of frozen bodies of water and why it is important for them to stay safe to avoid tragedy.

“Our advice is to keep away from frozen water and enjoy the winter weather safely.”

Read the full statement here

The following article contains helpful advice for site managers on how to avoid ice related injury - RoSPA Advice

 

Further Child Accident Prevention Information

Further information regarding child accident prevention and signposting to expert advice is available via the following links:

Child Accident Prevention Trust (CAPT)

NHS - Children’s Health

 *All fact sheets have been translated into Urdu, Bengali, Panjabi, Polish and Arabic and can be accessed HERE.

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